Centre Hospitalier Régional de Maroua

The Maroua Regional Hospital (CHRM), located in Cameroon’s Far North Region, is a second-class healthcare facility under the Ministry of Public Health. Established in January 2022 and fully operational since 2024, its vision is to provide better patient care through the support of trained, motivated staff who are committed to delivering high-quality, safe care in a patient-centered environment. To meet the needs and expectations of patients and other stakeholders, whose requirements are constantly evolving, the Management and the entire medical staff are committed to providing a response tailored to these needs within a context of optimal safety and continuous improvement in care, in compliance with legal and regulatory requirements. The development of the quality policy in accordance with the requirements of ISO 9001:2015 was guided by considerations with the following objectives: Ensure adequate staffing in terms of both quality and quantity to carry out operational activities Optimize the implementation of protocols and procedures across all units to ensure patient satisfaction Ensure a reliable patient safety mechanism within the CHRM Ensure the reliability of biomedical equipment for medical procedures. To successfully implement this policy and achieve its objectives, Management is committed to providing all necessary resources for the continuous improvement of patient care and the Quality Management System. Project monitoring and management are entrusted to the Quality Manager, assisted by process leads, to ensure its smooth operation. The analysis of quality objective achievement is ongoing, with an annual review during the Management Review. Management calls for the support and involvement of all staff to ensure the unquestionable success of this highly strategic project.